CRM & Client Support Specialist

About the role

We are looking for a CRM & Client Support Specialist who makes sure no enquiry is lost and every client gets a timely answer. You will work between our website, our messaging channels and our consultants, and keep the client records reliable.

Responsibilities

• Log, assign and track incoming enquiries from the website, calls and messaging channels in the CRM.
• Follow up so that no enquiry goes unanswered, and remind consultants of scheduled actions.
• Keep client data clean and complete: duplicates, languages, status and source.
• Answer routine client questions and coordinate appointments and documents.
• Prepare simple daily and weekly reports on enquiries and follow-ups.
• Suggest improvements to how leads and client communication are handled.

Requirements

• Experience with CRM tools, or a similar customer-support or administration role.
• Strong written and spoken English; Persian, Russian, Turkish or Arabic is an advantage.
• Accuracy and attention to detail; comfortable with spreadsheets and basic reporting.
• Good time management and the ability to prioritise.
• Care when handling clients' personal details.
• Able to work from our Dubai office.

An advantage

• Experience in real estate or another sales-driven business.
• Experience with Pixxi or a similar real-estate CRM.

What we offer

• Powerful marketing platforms and tools: the Golden Hills data platform in 8 languages, plus CRM and client-communication tools.
• Training and support when you start.
• A very well-equipped, modern office in City Tower 2, Sheikh Zayed Road, opposite the Museum of the Future, near metro stations including Emirates Towers.